Terms and Conditions

1.1. These General Terms and Conditions (the „Terms“) govern the rights and obligations arising from the provision of services by:

Bilan TRANSPORT s.r.o.
Company ID No.: 06533230
VAT ID No.: CZ06533230
Pod Lesem 973/2a
735 42 Těrlicko
Czech Republic

E-mail: [email protected]
Phone: +420 608 004 412
Web: www.prepczech.com
hereinafter referred to as “PrepCzech” or the “Provider”.

1.2. The Client is a natural person or legal entity acting in connection with its business activities and using the services of PrepCzech (the „Client“).

1.3. PrepCzech services are provided exclusively on a B2B basis and are not intended for consumers.

1.4. In the event of any conflict, an individual written agreement between PrepCzech and the Client shall prevail over these Terms.

2.1. PrepCzech provides, in particular:

• receipt and logging of parcels
• FBA and marketplace prep
• FNSKU, EAN and barcode relabeling
• polybagging and repackaging
• bundling and creation of multipacks
• goods inspection
• photographic documentation
• Reverse Logistics and RMA
• processing of returned goods
• condition grading
• storage
• assembly and preparation of shipments
• forwarding to a fulfillment center, marketplace warehouse, the Client, supplier or customer
• arranging transportation
• disposal of goods based on the Client’s instructions
• other related logistics services

2.2. The current range and prices of standard services are published at www.prepczech.com or are provided to the Client in an individual quotation.

2.3. Non-standard work may be priced individually before it is carried out.

3.1. Before sending goods, the Client shall provide PrepCzech with the information necessary for their identification and processing.

3.2. The contractual relationship is formed upon confirmation of the order by PrepCzech, or upon receipt of the Client’s goods at the warehouse if their dispatch has been agreed between the parties in advance.

3.3. By submitting an order or sending goods, the Client confirms that it has read and agrees to these Terms.

3.4. PrepCzech reserves the right to refuse an order that it cannot properly perform for operational, safety or legal reasons.

4.1. The Client shall provide, in particular:

• its identification details
• shipment or order identification
• description of the goods
• SKU
• EAN, if available
• ASIN/FNSKU, where relevant
• expected quantity
• required services
• necessary processing instructions

4.2. For shipments from outside the EU, PrepCzech may also require the HS/commodity code, value of the goods, country of origin and other information necessary for transportation or customs procedures.

4.3. The Client is responsible for the accuracy and completeness of the information provided.

4.4. PrepCzech may suspend processing or dispatch if the required information or documents are missing.

5.1. Transportation to the PrepCzech warehouse is normally arranged and paid for by the Client unless agreed otherwise in advance.

5.2. The Client is responsible for suitable packaging of the goods for transportation to the warehouse.

5.3. If transportation is carried out by an external carrier, the carrier’s terms and conditions shall also apply.

6.1. Upon receipt of a shipment, PrepCzech records the available shipment identification details.

6.2. Acceptance of a sealed parcel from a carrier does not constitute confirmation of the actual quantity, quality, completeness or condition of the products inside.

6.3. These matters may only be verified after unpacking and inspection within the scope of the ordered service.

6.4. Any discrepancies or visible damage identified will be recorded and reported to the Client as appropriate to the order.

7.1. Goods entrusted to PrepCzech remain the property of the Client or the relevant owner.

7.2. PrepCzech does not acquire ownership of the goods by taking them into its physical possession.

7.3. The Client represents that it is entitled to dispose of the goods and to give PrepCzech instructions regarding their processing.

8.1. If the Client orders an inspection, it will be performed within the scope of the relevant ordered service.

8.2. The inspection may include, in particular, checking:

• external condition
• packaging
• visible damage
• completeness
• basic identification features
• any other inspection agreed in advance

8.3. A standard visual inspection is not a technical diagnosis or professional functionality test of the product unless such a service has been expressly agreed.

9.1. If a Photo Report forms part of the ordered service, PrepCzech will take photographs documenting the condition of the goods.

9.2. Photographs may be made available to the Client through the information or communication system used.

9.3. Photographic documentation records the condition visible at the time of inspection and does not constitute a guarantee of product functionality.

10.1. As part of Reverse Logistics services, PrepCzech may classify goods into predefined condition categories according to the ordered scope.

10.2. The following categories may be used as standard, for example:

• A – Sellable / New or Like New
• B – Open Box / Minor Damage
• C – Damaged / Unsellable

10.3. Grading constitutes an operational assessment of the condition of the product based on the inspection performed.

10.4. The final decision regarding the possibility of resale and the manner in which the goods are handled rests with the Client.

11.1. The Client provides PrepCzech with the instructions necessary to process its goods.

11.2. Instructions may include, for example:

• prepare for FBA
• relabel
• repackage
• restock
• hold
• forward
• return to supplier
• return to Client
• dispose

11.3. If an instruction is incomplete, unclear or manifestly incorrect, PrepCzech may request its confirmation or completion.

11.4. Processing of the goods may be suspended until the instruction is clarified.

11.5. PrepCzech is not liable for delays caused by waiting for information or a decision from the Client.

12.1. PrepCzech provides independent goods preparation services for Amazon FBA and other marketplaces.

12.2. The Client is responsible in particular for:

• authorization to sell the goods concerned
• accuracy of product information
• accuracy of the SKU, ASIN, EAN, FNSKU and labels supplied to PrepCzech
• product compliance
• tax obligations
• management of its seller account

12.3. PrepCzech is responsible for carrying out the ordered tasks in accordance with the Client’s instructions.

12.4. PrepCzech is not the operator of Amazon or any other marketplace and cannot guarantee acceptance of goods or shipments by a third party where the reason for rejection is not attributable to PrepCzech.

13.1. Storage is charged according to the current price list or an individual agreement.

13.2. If the price list provides for a free storage period, storage fees will begin to accrue after that period expires.

13.3. The Client must notify PrepCzech in advance of any special storage requirements.

13.4. Without prior agreement, PrepCzech does not accept products requiring controlled temperature, a special security regime or other non-standard conditions.

14.1. Without prior written consent, the Client must not send, in particular:

• goods classified as dangerous under applicable regulations
• explosives and pyrotechnics
• weapons and ammunition
• illegal substances
• counterfeit goods
• perishable or infectious material
• live animals
• human or animal remains
• goods requiring temperature-controlled storage
• cash, securities, precious metals, jewelry and other exceptionally valuable items
• goods infringing intellectual property rights
• goods whose possession, transportation, import, export or sale is prohibited

14.2. The Client is responsible for the correct labeling and declaration of the goods sent.

14.3. PrepCzech may refuse to accept or further handle goods that do not comply with these Terms.

15.1. The Client may provide its own valid prepaid shipping label.

15.2. At the Client’s request, PrepCzech may arrange transportation through an external carrier.

15.3. The transportation price is determined according to the carrier’s current terms, in particular the destination, weight, dimensions and type of service.

15.4. Any customs duties, customs fees, carrier surcharges and other related costs shall be borne by the Client.

15.5. PrepCzech is not responsible for changes in the prices of external carriers.

16.1. Prices for standard services are stated in the current PrepCzech price list unless an individual price has been agreed with the Client.

16.2. Prices are stated exclusive of VAT unless expressly stated otherwise.

16.3. The minimum service value is EUR 20 per batch unless individually agreed otherwise.

16.4. Transportation, non-standard packaging material, customs duties and third-party services are not included in the price of the prep service unless expressly stated otherwise.

17.1. All PrepCzech services are paid 100% in advance on the basis of a proforma invoice unless PrepCzech and the Client expressly agree otherwise in writing.

17.2. Once the scope of the required services has been determined, PrepCzech will issue a proforma invoice to the Client.

17.3. PrepCzech will commence paid processing of the order after the full required amount has been credited to PrepCzech’s account.

17.4. If the final scope of services, transportation or other costs cannot be determined precisely in advance, PrepCzech will issue a proforma invoice based on the estimated scope of the order.

17.5. If the actual costs exceed the amount paid, PrepCzech will issue an additional proforma invoice to the Client.

17.6. Goods may be dispatched only after all amounts relating to the relevant order have been paid in full.

17.7. Any overpayment will, by agreement:

• be applied to the Client’s future services; or
• be refunded to the Client.

17.8. After receipt of payment and in accordance with applicable tax regulations, PrepCzech will issue the corresponding accounting/tax document.

17.9. Costs payable to third parties, in particular transportation, customs duties, customs services and extraordinary surcharges, may be required in full before they are ordered.

17.10. PrepCzech is not obliged to finance the Client’s services, transportation or other costs from its own funds.

18.1. PrepCzech will maintain insurance for its operations and entrusted goods to the extent agreed with the relevant insurer.

18.2. The scope of insurance coverage is not automatically equal to the retail value of the Client’s goods.

18.3. The Client must notify PrepCzech in advance of any shipment of unusually high value.

18.4. If the value of a shipment exceeds the standard insurance coverage, the parties may individually agree on additional security or insurance.

19.1. PrepCzech is responsible for the proper performance of the agreed services.

19.2. PrepCzech is not liable for consequences arising from:

• incorrect or incomplete information provided by the Client
• incorrect instructions from the Client
• hidden defects in the product
• inadequate original packaging
• the Client’s breach of legal or marketplace rules
• actions of Amazon or another third party beyond PrepCzech’s control
• force majeure events

19.3. The specific extent of compensation for damage shall be governed by applicable law and any individual agreement.

20.1. The Client shall notify PrepCzech of any defect in the service provided without undue delay after discovering it.

20.2. A complaint must allow the case to be identified and, where possible, include:

• order number
• SKU
• tracking number
• description of the problem
• relevant documentation or photographs

20.3. PrepCzech is entitled to request additional information necessary to process the complaint.

21.1. The Client is required to respond to PrepCzech’s requests concerning further handling of its goods.

21.2. Storage fees may be charged according to the current price list for the period during which the goods remain in the warehouse because the Client has failed to provide instructions.

21.3. Uncollected goods will be handled in accordance with applicable law and the contractual arrangements.

22.1. PrepCzech will dispose of goods on the basis of a demonstrable instruction from the Client or in other cases permitted by applicable law.

22.2. The Client acknowledges that once disposal has been carried out, the goods cannot be recovered or returned.

22.3. Disposal and related costs are charged according to the price list or actual costs.

23.1. The parties shall process personal data in accordance with the GDPR and other applicable laws.

23.2. Each party shall implement appropriate technical and organizational measures against unauthorized access, loss, alteration or misuse of personal data.

23.3. If PrepCzech processes customers’ personal data on behalf of the Client, a separate Data Processing Agreement (DPA) may be concluded between the parties.

24.1. The parties shall protect non-public business, technical and operational information obtained during their cooperation.

24.2. Confidential information may include, in particular:

• customer information
• business strategies
• individually agreed prices
• margins
• access credentials
• internal documents
• non-public product and inventory data

24.3. Confidential information may be used only to the extent necessary for performance of the contractual relationship or compliance with a legal obligation.

25.1. Communication may take place by e-mail, through a client system or another electronic communication channel agreed in advance.

25.2. PrepCzech may also use Slack or a similar service for operational communication and sharing photographs.

25.3. PrepCzech may require written confirmation of irreversible instructions, in particular instructions to dispose of goods.

26.1. A one-off order ends upon its completion and settlement of all related obligations.

26.2. In the case of long-term cooperation, the conditions for termination may be set out in an individual agreement.

26.3. PrepCzech may immediately suspend the provision of services, in particular in the event of:

• breach of these Terms
• suspected illegal goods
• failure to provide necessary cooperation
• failure to pay the required proforma invoice

26.4. Upon termination of cooperation, the Client shall provide instructions for dispatch of the remaining goods and pay the relevant costs before they are sent.

27.1. PrepCzech may change the scope of services, the price list and these Terms.

27.2. New prices will not apply retroactively to services that have already been confirmed and paid for unless otherwise agreed between the parties.

27.3. The current version of the Terms will be available on the PrepCzech website.

28.1. Legal relations between PrepCzech and the Client are governed by the laws of the Czech Republic unless mandatory legal provisions or an individual agreement provide otherwise.

28.2. The parties shall first attempt to resolve any dispute by mutual agreement.

28.3. If no agreement is reached, the dispute shall be resolved by the competent court in accordance with applicable law unless the parties have validly agreed on another method of dispute resolution.

29.1. If any provision of these Terms becomes invalid or unenforceable, this shall not affect the remaining provisions.

29.2. These Terms constitute the general framework for the provision of PrepCzech services. A specific order, quotation or individual agreement may contain additional terms.

29.3. In the event of a conflict, individually agreed written provisions shall prevail.

29.4. These Terms shall take effect on 15.9.2026

 

Bilan TRANSPORT s.r.o. / PrepCzech
www.prepczech.com
[email protected]